Privacy Policy

Legacy Global Immigration Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the College of Immigration and Citizenship Consultants (CICC) regulations, including the Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Information

We collect personal information necessary for providing immigration consulting services. This includes, but is not limited to:

• Identification Information: Name, address, telephone number, email address, date of birth, and gender.
• Immigration Information: Visa application details, immigration history, passport information, and supporting documentation such as educational credentials, employment records, and medical reports.
• Financial Information: Payment details, transaction history, bank account information, and tax records.
• Other Relevant Information: Any other information pertinent to your immigration needs, such as family details, travel history, and personal statements.

2. Use of Personal Information

We use your personal information for the following purposes:

• Service Delivery: To provide you with immigration consulting services and manage your immigration applications, ensuring compliance with relevant laws and regulations.
• Communication: To communicate with you regarding your applications, inquiries, and service updates, including sending newsletters, updates, and information about our services.
• Compliance: To comply with legal and regulatory requirements, including those set by the CICC, and to respond to legal processes.
• Improvement: To analyze and improve our services, develop new services, and enhance client experience.
• Marketing: We may use your email and contact details to send marketing materials and promotional information. However, you have the option to opt-out of receiving such communications at any time.

3. Disclosure of Personal Information

We may disclose your personal information under the following circumstances:

• Service Providers: To third-party service providers who assist us in delivering our services, including payment processors, data storage providers, and IT support, subject to confidentiality agreements and regulatory compliance.
• Third-Party Services: We use services from reputable third parties such as Microsoft, Stripe, Zoho, WordPress, and related plugins to enhance our services. These third parties may have access to your personal information as necessary to perform their functions, but are obligated not to disclose or use it for other purposes. Please refer to their respective privacy policies for more details.
• Government Agencies: We share your information with government agencies such as Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), Employment and Social Development Canada (ESDC), and any other agency involved during your application process to ensure compliance and facilitate the processing of your application.
• Shipping Partners: We may share your contact information and address with shipping partners if we need to ship any documents to you.
• Parents of Minors: For any information belonging to a child, we will only share it with the parents. In the event of parental separation or divorce, we require consent from the parent who has custody of the child to release the information.
• Legal Obligations: To comply with legal and regulatory requirements, including court orders, government inquiries, and investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of the transaction, subject to applicable confidentiality agreements.
• Consent: With your explicit consent for specific purposes, we may disclose your information to other third parties as directed by you.

4. Protection of Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, and disclosure. These measures include but are not limited to:

• Data Encryption: Encrypting sensitive information transmitted online using secure encryption protocols.
• Access Controls: Limiting access to personal information to authorized personnel only, based on the need-to-know principle.
• Regular Audits: Conducting regular security audits and assessments to ensure compliance with privacy regulations and to identify and mitigate potential security risks.
• Training and Policies: Providing regular training to our employees on data protection and privacy policies, and enforcing strict internal policies regarding the handling of personal information.

5. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer needed, we will securely dispose of it using methods such as data deletion, shredding of physical documents, and other appropriate measures.

6. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. To exercise these rights, please contact us using the contact details provided below. We will respond to your request within 30 days, subject to legal exceptions, and provide you with a copy of your personal information or correct any inaccuracies as required.

7. Complaints and Inquiries

If you have any complaints or inquiries regarding your privacy or our handling of your personal information, please contact our Privacy Officer at:

Contact Information: Legacy Global Immigration Inc. Address: 12520 Kennedy Rd N, Caledon, ON, L7C 4L6 Email: info@legacyglobalimmigration.com Phone: +1 (289) 271-1617

We will investigate your complaint and respond within a reasonable timeframe, taking appropriate measures to address your concerns.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. These countries may have different data protection laws than Canada. By using our services, you consent to the transfer and processing of your information in countries outside Canada. We will take all necessary measures to ensure that your personal information is protected in accordance with this Privacy Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Your trust is important to us. By using our services, you agree to the terms of this Privacy Policy.

If you have any questions or concerns, please do not hesitate to reach out to us.