Legacy Global Immigration Inc. is committed to providing transparent and secure payment methods for our clients. This Payment Policy outlines the accepted methods of payment, the process for handling payments, and related terms and conditions.
1. Accepted Payment Methods
We accept the following methods of payment for our services:
- Credit Card Payments: Processed securely through Stripe. We accept major credit cards including Visa, MasterCard, and American Express.
- Interact e-Transfer: Payments can be made via Interact e-Transfer to our designated email address: billing@legacyglobalimmigration.com. (note: all the payments made by interact e-Transfer are recorded manually on the billing system. You must notify your RCIC once the payment is made)
2. Payment Process
- Invoices: Upon engagement of our services, clients will receive an invoice detailing the services provided and the amount due.
- Due Date: Payments are due upon receipt of the invoice unless otherwise specified. Clients are expected to make payments promptly to avoid any delays in service.
- Online Payment via Stripe: Clients can pay securely online using Stripe. A payment link or instructions will be provided within the invoice. Stripe ensures that your payment information is encrypted and processed securely.
- Interact e-Transfer: Clients choosing this method should send payments to billing@legacyglobalimmigration.com. Please include your invoice number or client ID in the e-Transfer message to ensure proper allocation of your payment. If the payment is made using Interact e-Transfer, you will not receive an automatic payment receipt. The firm will manually record the payment and send you a receipt once the payment has been processed.
- Bank Transfers: For larger payments, we offer direct bank transfer options. Clients should contact our billing department for bank details. Processing times for bank transfers may vary.
3. Payment Terms and Conditions
- Currency: All payments are to be made in Canadian Dollars (CAD).
- Taxes: All invoices are subject to a 13% Harmonized Sales Tax (HST) as per Ontario government regulations.
- Fees: Clients are responsible for any bank charges, transfer fees, or currency conversion fees associated with their payment method.
- Late Payments: A late fee of 5% per month may be applied to overdue invoices beyond 30 days from the due date.
- Payment Confirmation: A payment confirmation receipt will be sent via email once the payment is successfully processed.
- Non-Payment: Failure to make timely payments may result in delays or suspension of services. We reserve the right to cease work on any project or application until payment is received.
- Milestone-Based Payments: We follow the CICC milestone-based payment model, which consists of:
- Milestone 1: Retainer amount due upon engagement.
- Milestone 2: Final payment due before application submission or final service completion.
- Client Account Requirement: As per CICC regulations, all client funds received in advance for services must be held in a designated Client Account until the corresponding services are rendered. Funds will not be accessed or transferred until milestones are completed. This requirement aligns with the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct, ensuring financial transparency and protection for clients. More details on CICC regulations can be found at CICC Official Website.
4. Refund Policy
- Retainer Agreement: We charge our customers as per the terms outlined in the retainer agreement signed at the commencement of our services.
- Non-Refundable After Submission: No refunds will be issued after the application has been submitted to the relevant authorities.
- Refund Before Submission: If you wish to cancel our services before application submission, we will calculate the amount of work completed as a percentage of the overall work. The firm will refund a fair value amount based on the work completed up to the cancellation request.
- Non-Refundable Fees: Certain fees, such as government filing fees or third-party service fees, may be non-refundable. We will inform you of any non-refundable fees at the time of billing.
- Processing Time: Approved refunds will be processed within 30 days of the cancellation request.
- Chargebacks & Disputes: If a client initiates a chargeback without prior discussion, we reserve the right to dispute the claim and terminate future business relationships.
5. Additional Service Fees
- Shipping Charges: Clients are responsible for any shipping charges incurred for document delivery or courier services.
- Application Submission Fees: If we are required to use third-party services or incur additional costs for application submission, these will be billed separately. Clients will be informed in advance of any such charges.
6. Secure Payment Processing
We take the security of your payment information seriously. Here are some of the measures we have in place:
- Data Encryption: All payment information is encrypted and processed through secure payment gateways. Stripe ensures PCI compliance, which means they adhere to strict security standards.
- Confidentiality: Your payment information is kept confidential and is not shared with any unauthorized parties.
- Fraud Prevention: We employ various fraud prevention tools and measures to detect and prevent unauthorized transactions.
- Verification Process: For high-value transactions, additional identity verification may be required to ensure security.
7. Billing Inquiries and Disputes
If you have any questions or concerns regarding your invoice or payment, please contact us promptly at billing@legacyglobalimmigration.com. We aim to resolve any billing issues as quickly and efficiently as possible.
8. Customer Support
If you encounter any issues or have concerns regarding our services, please contact us at info@legacyglobalimmigration.com. We are here to assist you and ensure your experience with us is smooth and satisfactory.
9. Changes to this Payment Policy
We may update this Payment Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our services after any changes to this Payment Policy constitutes your acceptance of the revised policy.
10. Agreement & Compliance
By using our services and making payments, you agree to the terms of this Payment Policy. It is the client’s responsibility to review and understand this policy before making any payments.
For more details on regulatory compliance, you can visit the CICC Code of Professional Conduct at CICC Official Website.
If you have any questions or concerns, please do not hesitate to reach out to us.