Initial Consultation Terms and Conditions

Effective Date: August 01, 2022

These Terms and Conditions (“Terms”) govern the initial consultation services provided by Legacy Global Immigration Inc. (“the Firm,” “we,” or “us”) to clients (“Client,” “you,” or “your”). By booking or attending an initial consultation, you agree to be bound by these Terms.

1. Purpose and Nature of Initial Consultation

  • The initial consultation is a 30-minute session designed to understand your immigration-related requirements and provide possible immigration scenarios.
  • This session is strictly informational and does not constitute case-specific advice, legal opinion, or representation.
  • The Firm does not guarantee any particular outcome or eligibility determination during this session.

2. One Free Initial Consultation Only

  • You are entitled to one free initial consultation session.
  • Any additional consultations after the first session will be charged fees as per the Firm’s current fee schedule.
  • Fees for subsequent sessions will be communicated prior to booking.

3. Consultation Booking

  • Consultations are scheduled in advance through the Firm’s authorized booking channels.
  • You may book a consultation on behalf of another person only if that person is a minor (under 18 years old) or an elderly individual requiring assistance.
  • The person booking must have the legal authority or explicit consent to act on behalf of the individual.
  • For all other cases, the individual seeking advice must book and attend the consultation personally.

4. Use of Online Platforms

  • Consultations are conducted via Microsoft Teams or another secure online platform chosen by the Firm.
  • Clients are responsible for having access to a reliable internet connection, and functioning hardware (camera, microphone, speakers).
  • The Firm is not responsible for technical issues on the client’s side that disrupt the consultation.
  • In cases of significant technical difficulties, the Firm may offer a one-time rescheduling at its discretion.

5. Language and Communication

  • Consultations are primarily conducted in English.
  • Upon request and subject to availability, consultations may also be conducted in Gujarati or Hindi.
  • Clients should specify language preferences at booking.
  • The Firm is not responsible for any misunderstandings arising from language barriers outside these supported languages.

6. Confidentiality and Privacy

  • All information shared during consultations is confidential and handled according to applicable privacy laws.
  • The Firm will not disclose your personal information without your consent, except where required by law or regulatory authorities.

7. Accuracy of Information

  • You agree to provide complete, accurate, and truthful information during the consultation.
  • The Firm is not responsible for any advice or conclusions based on inaccurate or incomplete information.

8. Recording of Consultations

  • Consultations may be recorded by the Firm for quality assurance, training, or internal documentation.
  • You will be notified before any recording and must consent to it.
  • You may decline the recording; however, this may limit certain services.
  • Recordings are securely stored and treated confidentially and will not be shared without your consent except as legally required.

9. Post-Consultation Summaries

  • The Firm does not automatically provide written summaries or roadmaps following the free consultation.
  • If you request a written summary, this will be treated as a paid administrative service with a non-refundable fee of $50.00 CAD.
  • Such summaries are general in nature and do not constitute legal advice or a case-specific plan.

10. Group Consultations

  • Consultations are typically conducted one-on-one to ensure privacy and personalized attention.
  • Group consultations may be offered at the Firm’s discretion.
  • Clients attending group sessions acknowledge limited confidentiality and understand the Firm is not responsible for information shared by others in the group.

11. Right to Refuse or Defer Consultations

  • The Firm reserves the right to refuse, defer, or reschedule consultations when:
    • A conflict of interest exists or is suspected.
    • The matter is outside the Firm’s authorized scope of practice.
    • The Firm is operating at full capacity.
    • Compliance with the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct or other applicable regulations requires it.
  • Clients may be referred to other professionals as appropriate.

12. Limitation of Liability

  • The Firm, its employees, and agents disclaim all liability for any damages resulting from consultations, including direct, indirect, incidental, or consequential losses.
  • The consultation does not guarantee any immigration outcomes or government approvals.

13. Governing Law and Jurisdiction

  • These Terms and all consultations are governed by the laws of the Province of Ontario, Canada.
  • Any legal disputes will be resolved under Ontario jurisdiction.

14. Consent to Terms

  • By booking or attending a consultation, you confirm that you have read, understood, and accepted these Terms and agree to be bound by them.

If you have questions about these Terms or the consultation process, please contact:

Legacy Global Immigration Inc.
info@legacyglobalimmigration.com
www.legacyglobalimmigration.com